I called 845-391-3074 and received a prompt return call with assistance to repair the plug on my Shark Vacuum. Rep. Solomon talked me through conducting a self repair. My repair was successful. However, I could NOT have done this without the help of Rep. Solomon of Appliance Medic. Any future repairs that I may need, I will be contacting Appliance Medic / Rep. Solomon without hesitation. I will pass the word along about your prompt, helpful service!! Thanks Again Solomon!!